Return Policy

No returns will be accepted without an RMA number

DIGISTOR will make every reasonable effort to accommodate return requests. In order to return products to DIGISTOR, you must first obtain an RMA number by completing the RMA Request Form. Return requests will be reviewed within 48 hours of receipt.

Non-Defective Returns

All Non-Defective returns will be accepted at the sole discretion of DIGISTOR management and is subject to a minimum 15% restocking fee. Return of Non-defective product must occur within 15 days of invoice date. Non-defective returns must be unused and in original condition and packaging or they will be returned at buyers expense. DIGISTOR does not guarantee compatibility with any product or system and can not accept returns of used products. Certain items such as recordable media and software may not be returned.

Defective Returns

Returns for DOA or defective products within the warranty period shall be repaired or replaced in accordance with manufacturer warranty. In some cases, buyer may be directed to return product directly to the manufacturer or their appointed agent for repair or replacement. DIGISTOR will make all reasonable attempts to prioritize DOA returns; however this shall be subject to manufacturer warranty restrictions. If a returned product is found to be non-defective or beyond the warranty period, it will be returned to the buyer at the buyer's expense.

All Returns

All returns will be for repair, replacement or credit at the sole discretion of DIGISTOR, no cash refunds will be issued. All returns must be properly packaged and shipped with freight and insurance prepaid to the address provided, with the RMA number clearly marked on the shipping label or outside carton. All items will be inspected and tested upon receipt. Any discrepancy, missing parts or altered products will be returned to the customer without credit or be subject to additional restocking fees. Products returned without prior authorization (RMA#), beyond the warranty period, or without proper packaging will be refused. All freight, customs, tariffs, etc. shall be the sole responsibility of the purchaser. If a product is found to be non-defective, it will be returned to the buyer at the buyer's expense.