|
RMA Request
Return Policy
No returns will be accepted without an RMA number.
DIGISTOR will make every reasonable effort to accommodate return requests. In order
to return products to DIGISTOR, you must first obtain an RMA number by completing
the RMA Request Form. Return requests will be reviewed within 48 hours of
receipt.
Non-Defective Returns
All Non-Defective returns will be accepted at the sole discretion of DIGISTOR
management and is subject to a minimum 15% restocking fee. Return of
Non-defective product must occur within 15 days of invoice date. Non-defective
returns must be unused and in original condition and packaging or they will be
returned at buyers expense. DIGISTOR does not guarantee compatibility with any
product or system and can not accept returns of used products. Certain items such
as recordable media and software may not be returned.
Defective Returns
Returns for DOA or defective products within the warranty period shall be
repaired or replaced in accordance with manufacturer warranty. In some cases,
buyer may be directed to return product directly to the manufacturer or their
appointed agent for repair or replacement. DIGISTOR will make all reasonable attempts
to prioritize DOA returns; however this shall be subject to manufacturer warranty
restrictions. If a returned product is found to be non-defective or beyond the
warranty period, it will be returned to the buyer at the buyer's expense.
All Returns
All returns will be for repair, replacement or credit at the sole discretion of
DIGISTOR, no cash refunds will be issued. All returns must be properly packaged and
shipped with freight and insurance prepaid to the address provided, with the RMA
number clearly marked on the shipping label or outside carton. All items will be
inspected and tested upon receipt. Any discrepancy, missing parts or altered
products will be returned to the customer without credit or be subject to additional
restocking fees. Products returned without prior authorization (RMA#), beyond
the warranty period, or without proper packaging will be refused. All freight,
customs, tariffs, etc. shall be the sole responsibility of the purchaser. If a product
is found to be non-defective, it will be returned to the buyer at the buyer's
expense.
To request a return authorization, please complete the RMA Request form below.
RMA Form
| 
