Ordering FAQs

How do I order from DIGISTOR?

› To order online, simply add items to your cart and checkout through our secure order entry system.
› If you would like to place an order by phone or fax or email, please complete and return our credit card authorization form (PDF)

What payment methods do you accept?

› Visa
› Mastercard
› American Express
› Discover
› PayPal
› Wire Transfer
› Net Terms (upon approved credit and minimum order requirements)

Do you offer volume discounts?

› Yes, please contact us at sales@digistor.com for information on volume discounts or register at www.digistor.com/dealers for information on our dealer program.

Do you have a dealer program?

› Yes, please register at www.digistor.com/dealers if you are interested in becoming a DIGISTOR dealer or distributor.

How do I calculate shipping costs?

› Shipping cost is calculated automatically based on shipping method, weight and location. You can review the shipping cost and shipment options by simply adding the items to your cart and proceeding with the checkout process. When ordering online you will have the option to change your shipment method prior to checkout and payment processing.

What shipping methods do you use?

› We offer a range of standard ground and expedited shipping options from FedEx, USPS and LTL carriers. Available shipping methods and costs will vary based on the weight, value and destination of your particular shipment. To review available options for a particular order, simply add the items to your cart and proceed to checkout. You can then view all shipping options costs available for your particular shipment.

When will my order ship?

› We strive to ship all orders within 1 business day of receipt. While we cannot guarantee same-day shipment, in-stock orders placed before 12:00PM PST will generally ship the same day. In some cases when an item is out of stock or temporarily unavailable, you will be notified by phone or email within 48 hours with the option to backorder or cancel.

When will my order be delivered?

› Transit time depends on your location and method of shipment, estimated transit times for various methods of shipment are listed below. Please note that not all shipping methods listed below are available to all areas.

FedEx Ground	2 to 7 days
USPS Priority Mail	2 to 7 days
FedEx Express Saver	2 to 3 days
FedEx 2 Day	2 days
FedEx Priority Overnight	1 day, 10:30am delivery
FedEx Standard Overnight	1 day. Afternoon delivery
FedEx International Economy	5 to 15 days
FedEx International Priority	2 to 5 days
USPS Priority Mail International	10 to 30 days

*Please note that these transit times are estimates only and not guaranteed. Transit times to Hawaii, Alaska and certain international locations may be longer.

Is my order insured loss/damage during shipment?

› Yes, all orders placed online and shipped through our preferred carriers are insured for loss or damage during shipment. When using a customer specified carrier for freight collect or 3rd party billing, DIGISTOR will declare value on your and request carrier insurance on customer behalf. Customers requesting no transportation insurance must complete and return the Shipping Insurance Waiver.

Can I use my own shipping carrier or freight forwarder?

› Yes, this option is available for business accounts with established Net terms or a valid credit card authorization on file or prepaid orders. We can use any specified carrier or forwarder for collect or 3rd party shipments. However, please note that only FedEx, UPS, USPS and our preferred LTL carriers have scheduled daily pickups so the use of an alternate carrier may delay your shipment depending on pickup availability.

How can I check status of my order?

› Once an order ships the tracking number and carrier details will be emailed to you. Please be sure to check your email spam folder as this automated email can sometimes get flagged as junk mail. Additionally, you can login at www.digistor.com/myaccount to check order status, print invoices or access shipment tracking information.

Can you ship to an APO/AFO address?

› Yes, DIGISTOR supports our troops and is happy to ship to domestic and overseas Military addresses. When checking out simply choose the appropriate armed forces location under State and list country as United States. Please allow 7-30 days for shipment via USPS.

Can you ship to international locations?

› Yes, we can ship to most locations around the world. Most international orders can be processed online. Shipping options and charges will be shown prior to checkout. Please note that any additional charges for customs clearance, duties, tariffs, etc…shall be the sole responsibility of the buyer.

I need to return a product but did not purchase it directly from DIGISTOR.

› Your product needs to be returned to the original place of purchase

What is DIGISTOR’s warranty?

› Product warranty is generally 1 year from shipment date, Please see our warranty statement for details.

My product is DOA?

› You may request an RMA at www.digistor.com/returns and DIGISTOR will send a replacement or issue a credit upon receipt of the defective product.

Can you provide advance replacement?

› Unfortunately we are unable to provide advance replacement for defective or DOA products. If an advance replacement is required, a new order must be placed and billed and a credit for the original purchase will be issued once the goods are received back and inspected.

Can I cancel or change an order after it has been submitted?

› We will make every effort to accommodate order changes or cancellation; however orders cannot be changed once they are released to the warehouse for fulfillment.

How do I get technical support?

› DIGISTOR provides free technical support and basic troubleshooting relating to the installation and set up of many products we offer. If you are experiencing problems with a product, please contact DIGISTOR technical support at support@digistor.com
› If you need pre-sales or design support for a specialized or industrial application, please contact sales@digistor.com

My product was damaged during shipment?

› If a product is damaged, please contact customer service at orders@digistor.com or 800-816-1886 with your order number and a detailed explanation of the damage. If possible, please send a digital photograph of the damage as this expedites the process. If possible, please also make a notation with the shipping carrier when signing for delivery.

I received the incorrect part?

› Please contact customer service at orders@digistor.com or 800-816-1886 with your order number and a detailed explanation.

What is your return policy?

› You can view our complete return policy at . www.digistor.com/return-policy.

Will I be charged sales tax?

› Orders that are shipped to any address in California are subject to sales tax. If you are buying products for resale and would like tax exempt status, you can complete and return the Sales and Use Tax certificate (PDF) . Please note that collection of sales tax is based on the shipping address not billing address. If you are located outside of California and would like us to drop-ship to a location in California, we must have a copy of this certificate for the customer located at the shipping address, otherwise sales tax will be charged.

I’m a reseller, can you blind drop ship?

› Yes, simply make a note on the comments section when checking out and we can ship your order blind.