To request a return authorization, please complete the RMA request form at www.digistor.com/rma. To expedite this process, please complete including; Serial number, detailed reason for return and invoice number and date.
Unless agreed in writing prior to sale, all products sold by DIGISTOR (including VaultDisk products, special order items, OEM products and bare drives) are non-returnable except under normal warranty.
Any defective product purchased from DIGISTOR may be returned within the applicable warranty period for repair or replacement. In some cases where a repair or replacement is not possible or practical, a credit may be issued. Any products purchased from an authorized DIGISTOR reseller or distributor should be returned to the original place of purchase for warranty service. DIGISTOR will make all reasonable attempts to prioritize DOA returns, however we are unable to offer advance replacement.
No returns will be accepted without an RMA number.